Clear communication

Clear communication means ensuring that information is successfully delivered to its intended audience. It involves 3 different aspects of communication:
•  accessibility
•  readability
•  usability.

Each of these affects the way different audiences access information, in print or online. These aspects require careful assessment for the intended audience or audiences, to ensure that the information reaches them.

The goal of inclusive communication is to make information accessible to everyone in the Australian community – whatever their age, state of health, level of education, language skills, and experience in using online technology.

A person using a braille keyboard on a laptop

A person using a braille keyboard on a laptop

Voice Input Voice Output Communication Aid (VIVOCA)

Voice Input Voice Output Communication Aid (VIVOCA)


Accessibility is increasingly used to refer to an individual’s physical and mental ability to make the most of online information. Does impaired vision make it difficult to read material onscreen? Does reduced manual dexterity get in the way of using a mouse? Accessibility is also a matter of the technology available to individuals – how up to date it is, and whether it can provide a fast, capable and reliable connection to the internet.

Further information on accessibility will be available soon.


Readability is a measure of how well any written material can be processed and understood. Does the language (the words used or sentence construction) make it easy or hard to understand the content? Does the writing make it difficult to extract information from the text? Readability levels need to align with the audience’s level of education and the level of technicality they are familiar with. Some documents are designed for both primary and secondary audiences, adding complexity to the readability levels and styles needed.

Further information on readability will be available soon.


Usability is a general term for the extent to which visitors to a website are able to navigate through it and find what they are looking for. Are there sufficient signposts, headings and informative menus to help them in their varied quests? How attractive is the design of the website? Is information presented in such a way as to optimise intellectual performance and minimise cognitive load? All these things are part of the user experience, which inclusive design is intended to facilitate and enhance.

Further information on usability will be available soon.